Last updated June 22, 2015.

This privacy policy explains the personal information protection practices of Sony Music Entertainment Canada Inc., a company organized under the laws of Ontario and whose principal office address is 150 Ferrand Drive, Suite 300, Toronto, ON, M3C 3E5. Where we refer to "Sony Music Entertainment", “us” or "we", we mean Sony Music Entertainment Canada Inc. (or any Sony Music Entertainment entity using your data in accordance with this policy).

We are committed to protecting and respecting your privacy and the following sets out the basis on which any personal information we collect from you, or that you provide to us, will be used and/or disclosed. Please read the text carefully to understand our views and practices regarding your personal information and how we will treat it.

YOU MUST BE 13 YEARS OF AGE OR OLDER TO REGISTER WITH OUR SITE. PLEASE DO NOT REGISTER IF YOU ARE UNDER 13 YEARS OF AGE. There are certain web pages within our site that require users to be at least 13 years of age. This may mean that you will be unable to participate in some activities on the site.

Parents should supervise their children's online activities and consider using parental control tools available from online services and software manufacturers that help provide a child-friendly online environment. These tools can also prevent children from disclosing online their name, address, and other personal information without parental permission.


(a) From you

We may collect and process personal information relating to you by you providing such personal information by filling in forms on our site or by you contacting us. This includes, but is not limited to, information provided at the time of registering to use (or become a member of) our site, subscribing to any services (e.g. email or SMS newsletters), purchasing downloads or other products, posting material or requesting further services.

(b) By using cookies, web beacons or “clickstream data”

Some information may automatically be collected as you browse our site. Our web server automatically collects information known as "clickstream data," such as the domain name of the service providing you with Internet access, the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, operating system and platform, the average time spent on our site, pages viewed, information searched for, access times and other relevant statistics.
In addition, we may use ‘cookies’ to collect information relating to your general internet usage. This information may include IP-addresses, browser version, number of visits and similar such information relating to your navigation of the internet and our site. A ‘cookie’ is a small text file that is placed on your computer’s hard drive. Cookies help us to improve our site and to deliver a better and more personalised service, for instance by storing information about your preferences and allowing us to recognise you when you return to our site. You may refuse to accept cookies by activating settings on your internet browser. However, please note that if you select such settings you may be unable to access certain parts of our site.
Certain pages on our site may also contain “web beacons” (also known as Internet tags, pixel tags or clear GIFs). Web beacons may allow third parties to obtain non-personally identifiable information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. We use log files to store the data that is collected through web beacons.

Unfortunately, the transmission of information via the internet is not completely secure. Any transmission is therefore at your own risk.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We use current industry standard technology to maintain the confidentiality and accuracy of the personal information you provide to us. We periodically review our security measures to ensure the security of your information. However, we cannot guarantee that any information you submit to us will be free from unauthorized third party intrusion.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.

The information that we collect may be transferred to, and stored at, a destination outside Canada, for instance if any of our servers from time to time are located outside Canada or if one of our service providers or suppliers is located in a country outside Canada or if we share your information (in accordance with the ‘With whom we share your information’ section below).
Where any of those destinations are countries that do not have information protection laws as stringent as those to which we are subject, we will take contractual and/or other means to ensure that your information is only transferred lawfully out of Canada and used in accordance with this privacy policy.  However, in circumstances where your information is transferred out of Canada, it may become available to a foreign government or its agencies under a lawful order made in that country.

We use the information collected from our site in the following ways:

Subject to the other terms of this policy, and where appropriate, we may share your personal information with the following:

  1. Group companies and third party service providers

    We may share your personal information with our affiliated or group companies worldwide.

  2. Artists

    We may share your personal information with those artists (and their management companies) that you have expressed an interest in, who may then use your data, in accordance with this policy, to keep you updated with information about them.

  3. Other third parties

    We may transfer, sell or assign any data, including personally identifiable data, to third parties, only in connection with the sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation of Sony Music Entertainment, or any part of it.
    Personal information collected on this site may also be shared with service providers such as those with whom we contract to operate this site or those with whom we contract to do promotional and marketing activities on our behalf. These contractors have agreed with us to use personal information of site visitors only for the purposes of carrying out these operations and/or activities.  
    We may share with others, at our discretion, certain aggregate statistical data about purchases and the use of our content, which data may include demographic data such as the age range and/or geographic location of groups of users. No personal information (such as names or email addresses) will be identifiable from such statistics.

  4. In special circumstances

    We may disclose personal information in special cases when we have reason to believe that disclosing this data is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the rights or property of those described above in paragraph (a) or (b). We may also disclose your personal information when we believe in good faith that the law requires us to do so.

You can opt out of receiving any further messages from Sony Music Entertainment or anyone with whom we share your data (as described above) at any time by following the unsubscribe instructions in any message sent to you. If you wish to delete your account for one of our websites you can send an email to [email protected].

You have the right to access the personal information we hold about you. To view the personal information we hold about you or if you have any questions or comments concerning this Privacy Policy, please write to us at our principal address provided at the beginning of this privacy policy, attention: Privacy Officer. You can also send an email to [email protected]. If you find any errors in your personal information, please contact us and we will try to correct the error or explain how you can correct it.

Our site may contain links to other websites which are outside our control and are not covered by this privacy policy. If you access other sites using the links provided, the operators of these sites may collect and process information from you in a way which is different to how we do so. Please review the privacy policy notices on those sites for further details.

Some of the advertisements on this site may be generated by third party partners. These third parties may use their own "cookies" to track how many unique users have seen, or click on, a particular advertisement. These cookies cannot be used to identify you as an individual, and are used only for statistical purposes or, for example, to provide advertisements that are more relevant to your preferences.
Sony Music Entertainment is not responsible for third party cookies, other than allowing them to be served via our websites. However, we may use statistical information arising from these third party cookies that is provided to us, if at all, by such third parties to improve the targeting of advertisements to users (see also 'How we collect your information' above).
If you wish to block third party cookies, you can do so in your browser's security settings.

We may modify, alter or otherwise update this privacy policy at any time. We will indicate any changes by updating the date at the top of the policy. We encourage you to review this policy from time to time.